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Carol Birrell

Executive Assistant to Scott Burgess

carol.birrell@raywhite.com

Carol has been an integral part of the Ray White Group since 2000, bringing extensive expertise in real estate, business systems, and management across multiple sectors of the business. She began her journey with the company as part of a dynamic commercial team, where she managed a substantial portfolio for five years. Following this, she transitioned to a highly successful, award-winning residential team, working closely with a top-selling principal. In this role, Carol focused on optimizing staffing structures, refining management systems, conducting training, and implementing tools to enhance productivity.

In early 2013, Carol joined the Robina team with the mission of further advancing systems and structures within the already successful family-run business. She collaborates closely with the residential, commercial, property management, and projects teams, bringing a level of positivity and enthusiasm that is both inspiring and infectious. Carol is known for setting high standards and consistently exceeding expectations, often achieving what others consider unattainable. Her exceptional contributions have been recognized through numerous accolades, including Ray White Queensland Personal Assistant of the Year, as well as leading her team to win both the Ray White Queensland and Ray White International Administration Team of the Year awards.

On a personal level, Carol’s successful background in competitive sports fuels her relentless drive for success, enabling her to thrive in a high-performing team of professionals.

2021/2022 - Chairman's Elite Business 

2021 - Top 10 Offices - Settled Commission - No 3 Queensland Annual Awards 

Achievement 2021/2022 - Office Recognition - Elite Business Leader

Achievement 2021/2022 - Office Recognition- Top 10 Offices - Settled Commission

Achievement 2021/2022 - Office Recognition- Chairman's Elite Business Leader

Achievement t2020/2021 - Office Recognition - Premier Business Leader

Achievement 2020/2021 - Office Recognition - Top Offices - Settled Commission

No. 4 Queensland Annual Awards 2019/2020 - Top 5 Clients Choice - Office

Achievement Queensland Annual Awards 2019/2020 - Chairman's Elite Business Leader

No. 1 Queensland Annual Awards 2018/2019 - Top Offices - Number of Sales

No. 2 Queensland Annual Awards 2018/2019 Top Office - Settled Commission

No. 5 Queensland Annual Awards 2018/2019- Team of the Year Sales

Winner Queensland Annual Awards 2018/2019  Clients Choice - Office

Winner Queensland Annual Awards 2018/2019 - Highest Quality of Clients for Welcome Call

Winner 2018 QLD Annual Awards Top 3 Offices

No 1 International Customer Satisfaction Award 2015

No 1 International Administration Team of the Year 2015

Ray White Queensland Administration Team of the Year 2015

Sales Team of the Year 2015

Ray White Queensland Personal Assistant of the Year 2013

Administration Team Ray White Queensland 2014

Awards

  • 2021 - 20 Year Service Award
  • 2015 - 15 Year Service Award
  • 2013 - Personal Assistant of the Year - Joint Winners